User Engagement

Boost know-how for greater planning efficiency and satisfaction

“How do I push the efficiency and expertise of my planning team to an even higher level?”

“What kind of training and documentation do we really need?”

User engagement services in a nutshell

Learn and develop planning skills. Get assistance in specialist technical domains.

Training and documentation

Learn and document what you need, the way it suits you best

Role-based training
Business-focused training
Business-focused documentation

Key user coaching

Expert help to boost your know-how in specialized fields

Solution testing & validation
Business process refinement
Data quality

Planner empowerment

Boost planner insight, adoption, motivation and efficiency

Shoulder to shoulder coaching
Go live and hypercare coaching
Realignment coaching

Why you need us at your side

Making the solution work for you. Achieving its full potential.

Dive right in

Speed up implementation, acceptance and adoption

Use our know-how and hands-on experience in data quality, testing, validation, training and documentation
Embrace fast track testing scenario and script development
Intelligent feedback loops, training and coaching by experts who know your industry intimately foster smooth onboarding and deeper understanding

Keep on track

Secure know-how, expertise and planner motivation over time

Expert documentation system for all relevant customer information guarantees knowledge continuity throughout
One common repository shared by all authorized OMP service team members stimulates know-how sharing
Role-based, customized and personal training, refreshment and phase-in courses and regular webinars raise experience and motivation

Move ahead

Boost planner performance and satisfaction over time

Shoulder to shoulder coaching pushes planner performance to the next level
Go live and hypercare coaching on the job bridges the gap between theory and practice during the critical days before and after go live
Realignment coaching ensures fast onboarding and continuity in optimal use of the planning solution

Services

What our customers say

“The training gave us quite some insights, mostly into the functionalities. We were positively surprised. In fact, what we discovered exceeded our expectations. The training made us realize that the functionalities offer greater potential than we had imagined.”

Mauricio Molina, Supply Chain Manager at Villares Metals

“In projects with challenging timelines, it is tempting to reduce the need for training by cutting a couple of days or weeks. But that will just hit you at a later stage. Our key learning from 3 go-lives is that's is simply important to invest in training. We invested a lot in it. That is a really, really good investment. If we could do it again, I would invest even more in training.”

“We had a very good global analysis training today by Sofie with support from Natalya. I’m really impressed by the consistent capability that we continue to see with all those that we interact with from OMP.”

William Grant

“We learned so much about the solution. We built know-how and now have the process insight to leverage capabilities and increase our performance indicators. You need that in combination with the IT solution at the basis.”

“We got a lot of education that we're doing upfront. We teach our people why we need to do something and what the best practices are. When we train them, we show them how we can deliver that with OMP's solution. When you are able to do that, the whole journey gets easier.”