User Engagement
Boost know-how for greater planning efficiency and satisfaction
User engagement services in a nutshell
Learn and develop planning skills. Get assistance in specialist technical domains.
Training and documentation
Learn and document what you need, the way it suits you best
- Role-based training
- Business-focused training
- Business-focused documentation
Key user coaching
Expert help to boost your know-how in specialized fields
- Solution testing & validation
- Business process refinement
- Data quality
Planner empowerment
Boost planner insight, adoption, motivation and efficiency
- Shoulder to shoulder coaching
- Go-live and hypercare coaching
- Realignment coaching
Why you need us at your side
Making the solution work for you. Achieving its full potential.
Dive right in
Speed up implementation, acceptance and adoption
- Use our know-how and hands-on experience in data quality, testing, validation, training and documentation
- Embrace fast track testing scenario and script development
- Intelligent feedback loops, training and coaching by experts who know your industry intimately foster smooth onboarding and deeper understanding
Keep on track
Secure know-how, expertise and planner motivation over time
- Expert documentation system for all relevant customer information guarantees knowledge continuity throughout
- One common repository shared by all authorized OMP service team members stimulates know-how sharing
- Role-based, customized and personal training, refreshment and phase-in courses and regular webinars raise experience and motivation
Move ahead
Boost planner performance and satisfaction over time
- Shoulder to shoulder coaching pushes planner performance to the next level
- Go-live and hypercare coaching on the job bridges the gap between theory and practice during the critical days before and after go-live
- Realignment coaching ensures fast onboarding and continuity in optimal use of the planning solution
What our customers say
“The training gave us quite some insights, mostly into the functionalities. We were positively surprised. In fact, what we discovered exceeded our expectations. The training made us realize that the functionalities offer greater potential than we had imagined.”
Mauricio Molina, Supply Chain Manager at Villares Metals
“In projects with challenging timelines, it is tempting to reduce the need for training by cutting a couple of days or weeks. But that will just hit you at a later stage. Our key learning from 3 go-lives is that's is simply important to invest in training. We invested a lot in it. That is a really, really good investment. If we could do it again, I would invest even more in training.”
“We had a very good global analysis training today by Sofie with support from Natalya. I’m really impressed by the consistent capability that we continue to see with all those that we interact with from OMP.”
William Grant