User Engagement

Boost your know-how for higher planning efficiency and satisfaction

“How can I make sure every member of my supply chain planning team understands what to do and how to do it?”

“How can I maintain planning skills at a high level over time?”

User engagement

Learn and develop planning skills. Get assistance in specialist technical domains.

Training and documentation

Learn and document what you need, however it suits you best

  • Role-based training
  • Business-focused training
  • Business-focused documentation
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Key user coaching

Get expert help to boost your know-how in specialist fields

  • Coaching for solution testing and validation
  • Coaching for business process refinement
  • Coaching for data quality
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Planner empowerment

Strengthen your planner expertise

Coaching for planners:
Boost planner insight, adoption, motivation and efficiency with shoulder to shoulder coaching, go live and hypercare coaching, and realignment coaching

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Why you need us at your side

Making the solution work for you. To realize its full potential.

Dive right in

Speed up implementation, acceptance and adoption

  • Use our know-how and hands-on experience in data quality, testing, validation, training and documentation

  • Embrace fast track development of testing scenarios and scripts

  • Trust in intelligent feedback loops, training and coaching by experts who know your industry intimately for smooth onboarding, deep understanding and hands-on experience transfer

Keep on track

Secure know-how, expertise and planner motivation over time

  • Expert documentation system for all relevant customer information guarantees continuity of knowledge throughout

  • One common repository shared by all authorized OMP service team members stimulates know-how sharing

  • Role-based, customized and personal training, refresher and phase-in courses and regular webinars raise experience and motivation levels

Move ahead

Boost planner performance and satisfaction over time

  • Shoulder to shoulder coaching pushes planner performance to the next level

  • Go live and hypercare coaching on the job bridges the gap between theory and practice during the critical days before and after go live

  • Realignment coaching ensures fast onboarding and continuity in optimal use of the planning solution

Services

Unison Planning™

What our customers say

“The training gave us quite some insights, mostly into the functionalities. We were positively surprised. In fact, what we discovered exceeded our expectations. The training made us realize that the functionalities offer greater potential than we had imagined.”

Mauricio Molina, Supply Chain Manager at Villares Metals

“We learned so much about the solution. We built know-how and now have the process insight to leverage capabilities and increase our performance indicators. You need that in combination with the IT solution at the basis.”

“In projects with challenging timelines, it is tempting to reduce the need for training by cutting a couple of days or weeks. But that will just hit you at a later stage. Our key learning from 3 go-lives is that's is simply important to invest in training. We invested a lot in it. That is a really, really good investment. If we could do it again, I would invest even more in training.”

“We had a very good global analysis training today by Sofie with support from Natalya. I’m really impressed by the consistent capability that we continue to see with all those that we interact with from OMP.”

William Grant

“We got a lot of education that we're doing upfront. We teach our people why we need to do something and what the best practices are. When we train them, we show them how we can deliver that with OMP's solution. When you are able to do that, the whole journey gets easier.”