"Supporting customers means remaining alert and proactive. We don’t just lay back, waiting for customers to call when they face problems. Instead, we actively monitor and analyze their questions and support history. When experience grows thinner because of internal personnel moves at the customer’s side, we are the first to see it coming. And we react. Proposing our customers to brush up their know-how with adequate training. That’s where we differ from the average offshore help desk. We just care. Linking support to user engagement services. Keeping our customers in shape, so they can use our solution to its full potential."
Helen Vermeiren, Senior Global Customer Services Manager