Bank holidays Americas

Customers based in the Americas are served by the US help desk. The US help desk operates from Monday to Friday from 08h00 EST till 17h00 EST with a contingency service on US-only holidays.

Bank Holiday	2022
Christmas	Sun 25-12-22 no service
Christmas 2nd Day	Mon 26-12-22 limited service

 

Bank Holiday	2023
New Year's Day	Sun 01-01-23 no service
New Year's 2nd Day	Mon 02-01-23 limited service
Martin Luther King's Day	Mon 16-01-23 limited service
Good Friday	Fri 07-04-23 limited service
Memorial Day	Mon 29-05-23 limited service
Independence Day	Tue 04-07-23 no service
Labor Day	Mon 04-09-23 limited service
Thanksgiving Day	Thu 23-11-23 limited service
Thanksgiving Friday	Fri 24-11-23 limited service
Christmas	Mon 25-12-23 no service

 

 

Limited means:

Between 9AM and 5PM, only for critical defects:

• Major errors which concern a critical functionality of the software.
• Errors which prevent the software from operational functioning.

English spoken only