Bank holidays Americas

Customers based in the Americas are served by the US help desk. The US help desk operates from Monday to Friday from 08h00 EST till 17h00 EST with a contingency service on US-only holidays.

Bank Holiday	2020
New Year's Day	Wed 01-01-20 no service
Presidents' Day	Mon 17-02-20 limited service
Good Friday	Fri 10-04-20 limited service
Memorial Day	Mon 25-05-20 limited service
Independence Day	Fri 03-07-20 limited service
Independence Day	Sat 04-07-20 no service
Labor Day	Mon 07-09-20 limited service
Thanksgiving Day	Thu 26-11-20 limited service
Thanksgiving Friday	Fri 27-11-20 limited service
Christmas	Fri 25-12-20 no service

 

Limited means:

Between 9AM and 5PM, only for critical defects:

• Major errors which concern a critical functionality of the software.
• Errors which prevent the software from operational functioning.

English spoken only