Bank holidays APAC

Customers based in APAC are served by the Asian help desk. The Asian help desk operates from Monday to Friday from 08h00 CST till 17h00 CST with a contingency service on Chinese-only holidays.

Bank Holiday	2020
New Year's Day	Wed 01-01-20 no service
Spring Festival	Fri 24-01-20 no service
	Mon 27-01-20 no service
	Tue 28-01-20 no service
	Wed 29-01-20 no service
	Thu 30-01-20 no service
	Fri 31-01-20 no service
	Mo 03-02-20 no service
	Tue 04-02-20 no service
	Wed 05-02-20 no service
	Thu 06-02-20 no service
	Fri 07-02-20 no service
Qingming Festival	Mon 06-04-20 limited service
Labor Day	Fri 01-05-20 limited service
	Mon 04-05-20 limited service
	Tue 05-05-20 limited service
Dragon Boat Festival	Thu 25-06-20 limited service
	Fri 26-06-20 limited service
Mid-Autumn Day	Thu 01-10-20 limited service
National Day	Fri 02-10-20 no service
	Mon 05-10-20 no service
	Tue 06-10-20 no service
	Wed 07-10-20 no service
	Thu 08-10-20 no service

 

Extra working days 2020
Sun 19-01-20
Sat 01-02-20
Sun 26-04-20
Sat 09-05-20
Sun 27-09-20
Sat 10-10-20

 

Limited means:

Between 9AM and 5PM, only for critical defects:

• Major errors which concern a critical functionality of the software.
• Errors which prevent the software from operational functioning.

English spoken only