Bank holidays EMEA

Customers based in EMEA are served by the Belgian help desk. The Belgian help desk operates from Monday to Friday from 08h00 CET till 17h00 CET with a contingency service on Belgian-only holidays.

Bank Holiday	2020
New Year's Day	Wed 01-01-20 no service
Easter Monday	Mon 13-04-20 no service
Labor Day	Fri 01-05-20 limited service
Ascension	Thu 21-05-20 limited service
Pentecost Monday	Mon 01-06-20 limited service
National Holiday	Tue 21-07-20 limited service
Assumption of Mary	Sat 15-08-20 no service
All Saints	Sun 01-11-20 no service
Armistice Day	Wed 11-11-20 limited service
Christmas	Fri 25-12-20 no service

 

Limited means:

Between 9AM and 5PM, only for critical defects:

• Major errors which concern a critical functionality of the software.
• Errors which prevent the software from operational functioning.

English spoken only