Bank holidays EMEA

Customers based in EMEA are served by the Belgian help desk. The Belgian help desk operates from Monday to Friday from 08h00 CET till 17h00 CET with a contingency service on Belgian-only holidays.

Bank Holiday	2021
New Year's Day	Fri 01-01-21 no service
Easter Monday	Mon 5-04-21 no service
Labor Day	Sun 01-05-21 no service
Ascension	Thu 13-05-21 limited service
Pentecost Monday	Mon 24-05-21 limited service
National Holiday	Wed 21-07-21 limited service
Assumption of Mary	Sun 15-08-21 no service
All Saints' Day	Mon 01-11-21 limited service
Armistice Day	Thu 11-11-21 limited service
Christmas	Sat 25-12-21 no service

 

Limited means:

Between 9AM and 5PM, only for critical defects:

• Major errors which concern a critical functionality of the software.
• Errors which prevent the software from operational functioning.

English spoken only