How Nestlé is turning AI and agility into real results across its end-to-end supply chain
At the 2025 Gartner Supply Chain Symposium/Xpo™ in Barcelona, Shannon Novack, Supply Chain Excellence Expert at Nestlé, offered a powerful look at how one of the world’s largest food and beverage companies is building a future-ready supply chain by combining AI, agility, and connected planning.
Nestlé’s transformation is designed to support a bold enterprise vision: becoming a real-time, end-to-end connected, digitally powered organization that delivers sustainably and efficiently, without compromising customer service.
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AI-powered, connected planning at scale
Nestlé is aligning its supply network across strategic, tactical, and operational levels, using OMP’s Unison Planning™ platform to drive real-time, data-driven decisions and end-to-end visibility. This enables agility while minimizing costs and working capital.
Delivering measurable business impact
The transformation is already paying off. Nestlé reported improved production plan adherence, significant bias reduction, and incremental financial gains from improved customer order fulfillment.
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Scaling what works
By leveraging pilot learnings, Nestlé has accelerated the rollout of best practices and advanced capabilities. This ensures value realization happens faster and at scale, all while maintaining a strong data and technology backbone.
“The purpose of a pilot is not to be right, but to gain learnings and experiences to scale faster with less risk to the business.”
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Empowering people through upskilling
With a 25% increase in employees feeling rewarded for taking risks, Nestlé is strengthening cross-functional collaboration and decision-making by investing in its people alongside its technology.
“Success is the combination of organizational design and OMP capabilities — and the biggest enabler of the journey is people.”
Nestlé’s journey shows how combining process excellence, data foundations, and digital innovation can enable companies to navigate complexity and drive sustainable growth.
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