From farm to table: how Kraft Heinz is building an intelligent and sustainable value chain
December 2
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At the 2025 Gartner Supply Chain Planning Summit in Denver, Thiago Serra, Head of Integrated Business Planning at Kraft Heinz, shared how the leading food and beverage company is transforming its global planning capabilities, moving from reactive planning to a data-driven, increasingly autonomous planning model.
Kraft Heinz and OMP are collaborating on a multi-year transformation supported by the AI-driven Unison Planning™ platform. This collaboration is enhancing visibility from ingredient sourcing to the dinner table, helping the company create operations that are more agile, efficient, and better aligned with its long-term ambitions. By connecting data, people, and processes through end-to-end synchronization, Kraft Heinz is enhancing planning performance across its global network.
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Key priorities in the Kraft Heinz planning journey
Kraft Heinz is refining planning practices to improve coordination and support more reliable decisions. Several priorities guide the journey forward.
- End-to-end integration: Bringing material planning and supply planning together in a single platform so teams work from shared processes rather than isolated tools.
- Scenario-based planning capability: Providing planners with the ability to test options, understand constraints, and act with clarity when conditions shift.
- Data and insight driven planning with Unison Planning™: Improving transparency, strengthening master data, and enhancing solver quality to make plans more reliable and easier to execute.
- Continuous improvement and solver adoption: Using clear KPIs, structured reviews, and the CTSP framework to increase conformance, reduce manual work, and support progress toward autonomous, touchless planning.
“We're shifting from instinct-driven decisions to a science-based approach."
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Elevating planning through people
People remain at the heart of the Kraft Heinz journey. The company is developing digital fluency through targeted upskilling, embedded subject matter experts, and coaching that encourages steady adoption. As planners build confidence and contribute insights that refine system behavior, planning becomes more autonomous and better aligned with daily operational needs.
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Delivering real impact
Kraft Heinz is already seeing powerful results from its planning transformation. As touchless planning expands from scheduling to replenishment, the company now maintains over 80% of its inventory within target limits, while reducing total inventory by approximately $90 million year over year. Waste is down by roughly 5%, and service performance continues to climb.
These gains show how data-driven, increasingly autonomous planning is not only freeing up valuable resources but also strengthening resilience and efficiency across the entire value chain.
Ready to start your journey toward smarter and more sustainable planning?